Customer Support Consultant - Incite Solutions Ltd

Surrey, HC KT151QZ

About the Job

Role - Customer Support Consultants.
Location - Surrey
Salary - £30,000 - £35,000

My Client is offering a fantastic opportunity for an experienced Customer Support Consultant to join their FinTech start up business on a permanent basis.

This is a unique & fantastic opportunity to be a part of building a world-class company, where you will see your innovation and hard work directly have an impact on the company!

The role will include troubleshooting and accurately logging all customer issues reported to the Service Desk, providing solutions & workarounds which meet the customer and business expectations as well as working to personal and team SLA's/KPIs. You will support users and systems across the group, resolving online issues related to customer's credit files & credit results you will respond within a timely manner to query tickets.

Candidates must have a genuine interest in IT, Finance or the Mortgage industry and are looking for a career within this sector. Candidates must have at least 1 years' experience of working within a similar customer support role. It is highly desired if candidates have experience working for a mortgage company.

The successful candidate will have good verbal communication skills, have proven experience of having to work from their own initiative, able to work effectively within a team, very strong customer service skills and the ability to use this skill to deliver clients with satisfied results.

To be considered for this role, send your CV to

ISL (Incite Solutions Ltd) is acting as an Employment Agency in relation to this vacancy.
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